Frequently Asked Questions

Everything you need to know about shopping with MOOMENN.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international deliveries can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

MOOMENN accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your location.

How can I contact customer support?

Our customer service team is available via email at support@moomenn.com or through our live chat feature on the website from Monday to Friday, 9 AM to 6 PM.